Privacy Statement

This Statement explains how The Performance Co. collects, uses, stores and discloses your personal information under the New Zealand Privacy Act 2020.

Most of the athletes we work with are under 18, usually through their school or club. Everything below applies to them exactly as it does to anyone else.

We collect athletic performance and health information to support your training and track your progress, and only what we need for that. Giving it to us is voluntary, but we cannot coach you without it.

• Contact and identity: your name and email address; your date of birth and sex; where you or your school provide them, your year level, sport, squad and student ID; and a profile photo where one is used. A phone number only if you give one on our enquiry form. We do not collect or hold a physical address.

• Athletic and health information: height, body weight, test results, injury reports and training status, and, if you use them, dietary needs and nutrition targets. We use these to design your programme and to judge whether training is safe and appropriate for you.

• Wellness Check-ins: your daily scores for sleep, soreness, stress, energy and nutrition, any sore body areas you mark, and anything you write in the comment box.

• Bowling Loads: for cricketers with bowling tracking switched on, your weekly overs at each intensity, the targets set for you, and the note you write with them.

• Attendance: whether you were at the sessions we run with your squad, and any note we add about it, such as arriving late.

• Messages: if messaging is switched on for you, what you send us and any photo, video or voice note attached.

• Payment: if you pay by subscription, our payment provider holds your card details. We never see or store your card number.

Our website sets a session cookie so you stay signed in. We do not use analytics, advertising or marketing cookies.

We keep your information while you are a client and afterwards, including if your account is archived, so your history and long-term records are there if you return. We keep it until you ask us to delete it; clause 3.4 of our Terms & Conditions describes what deletion removes and the de-identified record of your training, testing and injuries that may be kept. Some records the law requires us to keep, such as invoices.

PEOPLE. Us — the coaches who run the business — see everything we hold about you.

Your school or club coach sees the information for the squads they coach, and nothing about athletes outside them: your test results, your wellness scores and anything you write in the wellness comment box, your bowling load and its note, your attendance, and your programme. Your coach does NOT see injury details, messages, or anything to do with nutrition. The screens where you type comments say so.

For the sessions we run for a school or club, we may send that session's attendance to the coach or staff member there who is responsible for your squad: who was there, who was not, and any note about it.

Other athletes see nothing of yours. Where you are shown your squad's attendance, it is one percentage for the whole squad that names nobody, and it is not shown for a squad of fewer than three.

SERVICE PROVIDERS. We run on industry-standard hosting, database, email and payment providers, which process your information only to operate the service for us. They are based overseas, so your information is held outside New Zealand, mainly in Singapore, with encrypted backups in the United States.

We never sell, rent or trade your personal information, and do not share it with anyone else without your consent unless the law requires it.

Under the Privacy Act 2020 you have the right to:

1. Access: request a copy of the personal information we hold about you.

2. Correction: ask us to correct it. You can change your own name and date of birth in the App.

3. Deletion: ask us to delete it. Clause 3.4 of our Terms & Conditions describes the seven (7) day cooling-off period, what is deleted and what is kept in de-identified form. You can start or withdraw a deletion request from the You tab in the App.

To exercise these rights, email us at hello.theperformanceco@gmail.com. We respond within 20 working days.

The Performance Co., of Christchurch, New Zealand, collects and holds this information. Email hello.theperformanceco@gmail.com with any question or request; that address reaches the people who hold your information directly.

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at www.privacy.org.nz.

Every version of this Statement carries a version number and date, shown at the top of this page, and we record which version you accepted.